Customer Support Officer at Owens and Xley

Location: Bariga, Lagos

Job Description

• Our client is looking to hire the services of a qualified and competent Customer Support Officer. S/he willwork directly with customers to meet their needs, answer their questions, process their orders, prepare correspondences, and fulfill customer needs to ensure maximum customer satisfaction.

Responsibilities

• Responding to all forms of inquiries from customers and sales leads.
• Replying to messages on Instagram & WhatsApp within 10-15 minutes.
• Responding to comments on all social media platforms.
• Following up on orders, and ensuring order fulfillment.
• Getting feedback from both customers and colleagues on all orders and inquiries made.
• Posting and sharing adverts on WhatsApp and Instagram stories.
• Collecting and recording customer information for payments and deliveries.
• Sending invoices and receipts to customers.
• Confirming payments made by customers; whether cash or transfer.
• Inputting orders to the order spreadsheet, and writing them on the whiteboard.
• Processing inter-state orders, and following up to ensure order fulfillment.
• Sending daily order list to operations supervisor for approval.
• Contacting logistics companies, and schedulingpick up once there is an order to ship.

Requirements

• B.Sc. or HND in Mass Communication or any business-related discipline.
• Certification in Customer Service/Experience is an added advantage.
• At least one year of work experience in a customer service role.
• Must have great attention to detail.
• Must place a high premium on integrity.
• Excellent verbal and written communication skills.
• Experience in customer service/sales role(s).
• Excellent verbal and non-verbal communication skills.
• Must be conversant with Microsoft Office Tools (Microsoft Word & Excel especially).
• Ability to multi-task, prioritize and manage time effectively.
• Customer orientation and ability to adapt/respond to different types of characters.
• Must be able to work effectively with little or no supervision.