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  • Posted: May 13, 2026
    Deadline: Not specified
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  • Didii primarily refers to a Nigerian AI financial assistant designed to automate transfers, pay bills, and handle money tasks via conversational text, voice notes, or images in local languages.
    Read more about this company

     

    Customer Support Lead

    You'll own how it feels when something goes wrong. First responder, last hope, calm voice in the middle of a stuck transfer. Support at a money app is the product.

    What you'll do

    • Hire and lead a support team across WhatsApp, in-app chat, and social
    • Design escalation paths to engineering for live incidents
    • Own NPS and first-response SLAs — minutes, not hours
    • Turn support tickets into product fixes by partnering with PM and engineering

    What we're looking for

    • 4+ years support or CX leadership at a consumer fintech
    • Written like a real Nigerian, not like a corporate template
    • Ops mindset — you build playbooks, not just answer tickets
    • You've led a team through a real money-stuck incident and kept the trust

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Didii on www.didiiai.com to apply

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