Customer Support Lead at Didii May, 2026

- Customer Support Lead at Didii
- View Jobs in Banking / Financial Services / View Jobs at Didii
Posted: May 13, 2026

Deadline: Not specified
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Didii primarily refers to a Nigerian AI financial assistant designed to automate transfers, pay bills, and handle money tasks via conversational text, voice notes, or images in local languages.
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Customer Support Lead
- Job Type Full Time , Remote
- Qualification BA/BSc/HND
- Experience 4 years
- Location Nigeria
- Job Field Customer Care, Success and Service
You'll own how it feels when something goes wrong. First responder, last hope, calm voice in the middle of a stuck transfer. Support at a money app is the product.

What you'll do
- Hire and lead a support team across WhatsApp, in-app chat, and social
- Design escalation paths to engineering for live incidents
- Own NPS and first-response SLAs — minutes, not hours
- Turn support tickets into product fixes by partnering with PM and engineering
What we're looking for
- 4+ years support or CX leadership at a consumer fintech
- Written like a real Nigerian, not like a corporate template
- Ops mindset — you build playbooks, not just answer tickets
- You've led a team through a real money-stuck incident and kept the trust
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Method of Application

Interested and qualified? Go to Didii on www.didiiai.com to apply

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Customer Support Lead at Didii

Customer Support Lead

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Customer Support Lead at Didii

Customer Support Lead

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