Customer Support Intern at Temsta Systems Ltd

Description

• We are looking for intelligent, self-driven, fresh graduates with a passion for learning opportunities on subject matters such as WordPress, Web Hosting, Content Marketing, Cloud technologies, and lots more in the Tech Industry. If yes, here is an opportunity for you to join our team.
• Join our Customer Support team to learn as you solve other people’s problems.

Responsibilities

• Connect with customers via phone, email, and chat to provide a personalized help desk experience without scripts
• Troubleshoot a variety of fundamental technical and non-technical issues customers have with their web hosting plans and services
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Work with customers to describe products and services, in order to persuade potential and current customers to renew or purchase products and services
• Provide front-line support for level one escalation via telephone/email support to customers for their queries