Customer Support Intern (SIWES / IT) at Simba Group

Job Summary

• We are seeking SIWES / Industrial Training (IT) students to support our customer service operations.
• The interns will assist in handling customer interactions, managing call volumes, and ensuring efficient service delivery while gaining practical workplace experience.

Key Responsibilities

• Handle inbound and outbound customer calls professionally
• Communicate effectively with customers in English, Yoruba, and Hausa
• Respond to inquiries and provide accurate information on products/services
• Escalate unresolved issues to the appropriate team
• Maintain proper records of customer interactions and reports
• Support the team in managing daily operational tasks

Requirements

• Currently undergoing SIWES / Industrial Training (IT)from a recognized institution
• Must be fluent in English, Yoruba, and Hausa
• Good communication and interpersonal skills
• Basic computer knowledge (Microsoft Office, data entry, etc.)
• Ability to work in a fast-paced environment
• Willingness to learn and adapt

Skills & Competencies:

• Strong verbal communication
• Customer service orientation
• Attention to detail
• Teamwork and adaptability.

What You Will Gain

• Hands-on experience in a corporate environment
• Exposure to customer service operations
• Improved communication and problem-solving skills