Customer Support Agents at OPay

Job Summary

The Customer Support Agent is responsible for resolution of all enquiries, complaints and requests received via OPay customer support telephone lines, establishing and management of customer relationships.
 
Key  Duties/ Responsibilities

• Answer all incoming calls from customers and provide resolution to complaints, enquiries and requests.
• Document and report all call information according to standard operating procedure.
• Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
• Follow up with customer calls where necessary.
• Report service failures and other product related issues observed while taking calls from customers to the call center management for further actions.

Requirements

• Minimum ND in Mass Communication or related courses
• 1-2 years experience as a call center or customer service agent.
• Strong written and verbal communication skills, with attention to detail
• Strong analytical, organizational, and multi-tasking skills.
• Energetic, highly self-motivated and able to work efficiently and productively.