betPawa is one of Africa’s most popular online sports betting brands. The betPawa brand is trusted and used by over 10 million people across Africa.
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Are you ready to turn your passion for helping others into a rewarding career? Join our dynamic team as a Customer Support Agent! You will play a vital role in ensuring our customers have an exceptional experience with our services.
Key Responsibilities:
As a customer support agent, ensure all our clients’ needs are met as they navigate through our product.
Assist customers through all available engagement channels.
Be open to having a flexible and dynamic working schedule.
Promote the value of the product through a wonderful customer experience.
Review customer complaints and concerns and seek to improve the customer experience.
Carry out callout exercises to educate clients on existing and new products.
Do callout surveys on customer satisfaction and perception of our brand image
What we are looking for:
At least 2 years of college education.
Excellent knowledge of English. Knowledge of Hausa is an added advantage.
Previous experience in customer support
Ability to cope under pressure and work with minimal supervision
A genuine interest in helping others and providing exceptional service.
Ability to handle pressure and work independently.
Strong interpersonal skills and a quick learning ability.
Interest in the sports industry; knowledge of football betting is a plus.
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