Customer Success Manager at SeamlessHR Limited

JOB SUMMARY

• As a Customer Success Manager, you will be responsible for training and on-boarding new customers, and managing the relationship with clients throughout their entire life cycle.

JOB DESCRIPTION

• Responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle.
• Assist customers optimize the values/benefits of the software; monitor adoption and diagnose problems so as to develop and execute solutions to ensure the platform is meeting customer expectations.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction, retention and expansion.
• Identify and escalate issues to the Technical Support team and follow up to ensure resolution within the Service Level Agreement.
• Contribute to SeamlessHR’s revenue by efficient upselling of products and services to customers.
• Process milestones for the clients and employees to work toward
• Assist customers with setting up and navigating software 
• Sustain business growth and profitability by maximizing value
• Any other duties that may be assigned.

JOB EXPERIENCE

• Technical aptitude and the ability to understand and explain complex concepts in simple terms.
• Great interpersonal and relationship-building skills.
• Customer service experience and a customer-centric attitude.
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.