Customer Success Manager at CrandTechnologies

What We Need From Candidates:

• Passionate about technology and innovation, with a keen focus on staying updated with the latest advancements in customer success strategies, we are seeking a Customer Success Manager who embodies these qualities.
• Collaboration is key in our environment. You'll work closely with cross-functional teams, seamlessly aligning customer success strategies with broader company objectives. Your role involves contributing expertise to customer-focused projects under the guidance of our team lead. Ensuring project success, focusing on quality and efficiency, is essential. We embrace a learning mindset, valuing growth and improvement together.
• As a Customer Success Manager, your ability to articulate compelling narratives about our customer success initiatives, simplifying technical concepts for impactful communication, is invaluable. This skill drives our initiatives forward effectively.
• We value excellence and selfless acts towards great work and productivity. Your dedication to going above and beyond, supporting team members, and fostering a collaborative environment is highly appreciated. Together, we strive for excellence in every aspect of our work.
• A strategic mindset is fundamental, capable of developing and executing customer success roadmaps aligned with our company's overarching goals. Your insights and contributions will shape our customer success strategies, ensuring success in our endeavors.

Job Description

• Manage large amounts of incoming texts.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call/text handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Preferred Experience

• Minimum of 3 years proven work experience as a customer support agent. Experience as a manager is a plus.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.