Customer Success Lead at Oaklands & Johnson Limited

Job Description

• Customer Relationship Management: Develop customer success strategies to ensure client satisfaction and retention.
• Strategic Planning: Analyze customer data and feedback to identify patterns, predict potential churn, and uncover opportunities for product or service improvements.
• Collaboration: Work closely with sales, marketingand support teams to align customer success initiatives with company goals and ensure a cohesive customer journey.
• Issue Resolution: Manage customer crises and conflicts, resolving issues in a manner that maintains trust and prevent churn.
• Data Analysis: Ability to leverage customer data and success metrics to make informed decisions, identify areas for improvement, and develop targeted strategies

Qualifications

• Bachelor's Degree in Business, Communications, insurance or a related field.
• 3 - 5 years of experience in customer success or account management.
• Experience working in a insurance firm or banking background.-
• Female Gender preferably.

Skills:

• Strong leadership skills.
• Excellent communication skills
• Problem-Solving skills.
• Customer Relationship Management.