Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 31, 2023
    Deadline: Not specified
  • Duplo is building the platform to power the next generation of financial services. Our mission is to help companies expand financial access for all. Our simple and powerful banking-as-a-service API helps companies quickly launch financial products.

    Read more about this company


    Customer Success Associate


    • Onboarding and ongoing account management of assigned Duplo customers - Work collaboratively with your supervisor and other departments to meet customer needs, decide when and how to collaborate with sales and technical teams to resolve client issues.
    • Beyond deployment, you will be responsible for day-to-day helping customers learn about use cases they had not considered with Duplo, enabling both them and us to grow together. This is a close-knit partnership style relationship.
    • Conduct scheduled demos to retrain customers and understand their use cases in order to optimize their adoption of the product. 
    • Analyze customer use cases and identify opportunities to upsell and expand their use of Duplo. This will be part of your KPI and on a target basis.
    • Responsible for the day to day management of the different inbound channels, record and report activities of those channels.
    • Identify ways in which the product can better satisfy a  customer’s use case and record product feature requests from customers. 
    • Maintain relationships with existing clients through regular check-ins, identifying new business opportunities and consultatively selling new services
    • Identify gaps in business operations and collaborate with your supervisor to educate  both business and technical stakeholders.

    Technical & Professional Requirements:

    • 3 years of experience in a customer-facing role (customer service, business development, account executive, inside sales, customer support)
    • Exposure to enterprise or high-value SMB companies with complex needs, with the ability to interact effectively with both technical and business stakeholders
    • Strong desire to help build and solve problems - you get excited by new challenges and using technology to overcome them
    • Highly analytical and data-driven
    • Highly collaborative, over communicative, and have a team mentality
    • Excellent relationship-building skills, ability to become a trusted advisor
    • Represent customer needs to the product and development teams
    • Collaborate with marketing and sales to improve material and the end to end customer experience through the customer journey
    • Plus - experience in fintech, particularly payments

    Method of Application

    Interested and qualified? Go to Duplo on to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Duplo Back To Home

Subscribe to Job Alert


Join our happy subscribers

Send your application through

GmailGmail YahoomailYahoomail