Customer Success Associate at Bumpa

Job Details

• Onboarding & Support: Proactively guide and nurture new customers through the onboarding process via phone calls and email, ensuring a positive first experience with Bumpa.
• Trusted Advisor: Become a trusted advisor for assigned merchants. Understand their business, competitive landscape, and champion how Bumpa can help them succeed.
• Consultative Selling: Uncover customer needs and pain points, demonstrating how Bumpa's solutions can add value to their business.
• Teamwork: Collaborate internally with a team of Merchant Success managers to drive engagement and retention across the entire merchant base.
• Merchant Advocate: Be your merchant's internal advocate by escalating their needs and requests to product teams and ensuring their feedback is actioned.
• Proactive Problem Solving: Identify potential problem areas before they become major issues.
• Performance Tracking: Maintain accurate records of your activities and contribute to team success by meeting and exceeding sales and successful onboarding goals.
• Customer Service Excellence: Maintain consistently high standards in handling customer calls.
• Additional Responsibilities: Be prepared to take on any other tasks or projects assigned by your Line Manager.

Requirements

• Bachelor's degree in any related field
• 2-3 year of experience in a sales or customer service role (B2B preferred)
• Proficiency in cold calling techniques and email outreach
• Self-starter, entrepreneurial, proactive, hungry, passionate, tech-savvy, & quick to learn in a fast-paced environment
• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong understanding of consultative selling techniques and building value propositions.
• A desire to work closely with customers in sometimes tough situations
• A passion for providing exceptional customer service and exceeding expectations.
• Strong data analysis skills with a commitment to meeting and exceeding performance metrics
• Experience using Freshdesk CRM tool, Slack, and Google Suite would be an advantage