Commerce is becoming ever more digital, the way we sell, buy and exchange value is changing faster than ever. Buyers want more convenient ways to buy, pay for products/services, and engage businesses while Sellers want more control over how they sell, manage their business, engage their customers, and collect customer data.
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Onboarding & Support: Proactively guide and nurture new customers through the onboarding process via phone calls and email, ensuring a positive first experience with Bumpa.
Trusted Advisor: Become a trusted advisor for assigned merchants. Understand their business, competitive landscape, and champion how Bumpa can help them succeed.
Consultative Selling: Uncover customer needs and pain points, demonstrating how Bumpa's solutions can add value to their business.
Teamwork: Collaborate internally with a team of Merchant Success managers to drive engagement and retention across the entire merchant base.
Merchant Advocate: Be your merchant's internal advocate by escalating their needs and requests to product teams and ensuring their feedback is actioned.
Proactive Problem Solving: Identify potential problem areas before they become major issues.
Performance Tracking: Maintain accurate records of your activities and contribute to team success by meeting and exceeding sales and successful onboarding goals.
Customer Service Excellence: Maintain consistently high standards in handling customer calls.
Additional Responsibilities: Be prepared to take on any other tasks or projects assigned by your Line Manager.
Requirements
Bachelor's degree in any related field
2-3 year of experience in a sales or customer service role (B2B preferred)
Proficiency in cold calling techniques and email outreach
Self-starter, entrepreneurial, proactive, hungry, passionate, tech-savvy, & quick to learn in a fast-paced environment
Excellent communication and interpersonal skills, with the ability to build rapport with customers
Strong understanding of consultative selling techniques and building value propositions.
A desire to work closely with customers in sometimes tough situations
A passion for providing exceptional customer service and exceeding expectations.
Strong data analysis skills with a commitment to meeting and exceeding performance metrics
Experience using Freshdesk CRM tool, Slack, and Google Suite would be an advantage
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