Customer Success Associate - Africa at dLocal

Category: Sales
Level: Mid Level

Job Description

• We are looking for a Customer Success Associate who will be responsible for assisting customers experiencing any operating or procedural difficulty with the use of our products.
• Looking for a reliable, detail oriented, hard-working individual to join our Customer Success Team, working with both our internal teams as well as clients.
• Our ideal candidate is a good communicator, excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast paced, dynamic environment.
• Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
• Escalates more complex and/or high priority problems when needed to appropriate support personnel for resolution or escalation path.
• Verifies that suggested solutions effectively resolve the customers’ problems through verbal or email follow up.

What will I be doing?

• Promote a “customer first” environment at all times. Whatever it takes Mentality.
• Build fun and welcoming client relationships.
• Provide top-quality service complying with the SLA's defined, helping to ensure customer satisfaction and strengthening customer relationships.
• Handle customer interactions with diplomacy and tact. Individual must be able to gauge the customer’s technical ability and communicate with them in appropriate technical or nontechnical language in a non-condescending manner.
• Be organized, detail oriented, take initiative, and follow up independently.
• Acquire excellent product knowledge, to guarantee the quality of service provided to customers.
• Push yourself and the team by recognizing and suggesting areas of improvement.
• Interact and work together with the different areas of the company.

Requirements
What skills do I need

• Students of a Bachelor's Degree in Computer Science, IT or similar.
• Passion for customer success and deep interest in understanding client needs.
• Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them.
• Great Attitude!
• Ability to learn quickly and be resourceful.
• Fluent written and spoken English to provide effective communication and support.
• Basic Knowledge of SQL is a plus.
• Excel skills preferred but not required.