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  • Posted: Feb 3, 2023
    Deadline: Feb 5, 2023
  • Proven methodology, profound impact, and sustainable results. These are the component that makes our company unique. At Fadac Resources we provide businesses with human capital solutions that can help improve oral performance while reducing employment practice risk. We can assist organization no matter how large or small to establish , outsource and troubl...
    Read more about this company


    Customer Services Representatives

    Our client is a world class Microfinance Bank licensed by the Central Bank of Nigeria, with a mission to empower micro- entrepreneurs and low-income earners by providing financial and social services in a sustainable, ethical and profitable manner. Due to expansion, they are looking to recruit a Customer Service Representative.

    Job Responsibility:

    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Manage large amount of incoming phone calls
    • Build sustainable relationship and trust with customer accounts through open and interactive communication
    • Keeping customers record, interaction, transaction, comments and complaints
    • Identify and access  customers’ need to achieve satisfaction
    • Responding promptly to customer inquiries
    • Processing forms, applications, and request
    • Provide feedback on the efficiency of the customer service process.

    Job Requirement:

    • A bachelor degree  in any related field
    • 1-2 years’ experience as a customer service representative
    • Good communication: Written and verbal  skills
    • Should reside within the axis of either locations.

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

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