Customer Services Representative at GUO Transport Company Limited

Responsibilities
Transport / Passenger Services Duties:

• Monitor the movement of vehicles arriving at and departing from the terminal.
• Ensure vehicles are dispatched according to approved schedules and routes.
• Monitor vehicle availability and ensure requested vehicles are provided on time.
• Ensure proper allocation of buses/vehicles to scheduled trips.
• Monitor boarding, loading, departure, and arrival processes.
• Ensure operational delays are promptly identified, escalated, and resolved.
• Maintain effective communication with the Terminal Manager and Operations Department on operational matters.
• Ensure compliance with company operational procedures and standards.
• Escalate vehicle shortages, breakdowns, delays, or other operational challenges promptly.
• Coordinate with drivers and other operational personnel to ensure smooth trip execution.
• Monitor driver punctuality and readiness for scheduled trips.

Logistics/Parcel Services Duties:

• Serve as the first point of contact for customers, providing professional assistance on parcel booking, rates, delivery timelines, and other logistics inquiries.
• Coordinate therouting and tripping of parcelsto ensure prompt dispatch and timely delivery across all GUO Logistics locations.
• Supervise and verifyproper packaging, registration, and inspectionof parcels before dispatch to ensure compliance with company policies and safety standards.
• Track and monitor parcels in transit and proactively update customers on delivery status or any service delays.
• Maintain accurate shipment documentation including waybills, manifests, receipts, and proof of delivery.
• Handle customer complaints, claims, and inquiries effectively, ensuring timely resolution and customer satisfaction.
• Work closely with the operations and dispatch teams to facilitate smooth coordination between terminals and delivery points.
• Record and maintain customer data and transaction history accurately in the CRM system.
• Support revenue collection and ensure all transactions are properly recorded and accounted for.
• Promote GUO Logistics services by maintaining a positive and professional image in all customer interactions.

Requirements

• Interested candidates should possess a Bachelor's Degree or HND with 1-4 years experience.