Customer Services Officer at Pal Pensions

Job Responsibilities:

• Responsible for the handling of customers queries and requests.
• Driving the resolution and feedback process.
• Processing of error free customer applications.
• Analysis and trending of customers complaints and requests.
• Building on existing relationships with customers via CRM sessions.
• Ensuring constant and accurate update of customer data at every visit.
• Preparation of monthly activity report of the unit
• Initiating and implementing new ideas and planning.
• Liaising with key departments to achieve business goals.
• Office logistics.

Requirements:

• Should possess a minimum educational qualification of an ND/ OND in any Social Science, Humanities, Management Science or other related fields.
• Minimum of 2 to 3 years customer services experience from a financial Services Institution or a well-structured organisation.
• Proficient in MS Office packages.
• Analytical with strong quantitative data collection skills.
• Must be customer-centric and service-orientated.
• Strong communication and interpersonal skills.
• Proactive and responsive in a fast-moving & dynamic environment.
• Strong Stakeholder management skills.
• Good presentation and negotiation skills.