Customer Services Executive (Professional) at Coinbox Limited

Job Responsibilities

• Handle inbound customer inquiries via phone, email, and chat, providing accurate and timely responses to their questions and concerns.
• Assist customers in placing orders, processing returns, and resolving product-related issues, ensuring a seamless and positive experience.
• Maintain a deep understanding of our products and services to effectively address customer inquiries and provide recommendations.
• Collaborate with cross-functional teams to escalate and resolve complex issues, ensuring a high level of customer satisfaction.
• Identify opportunities to upsell or cross-sell products and services based on customer needs and preferences.
• Keep accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
• Proactively reach out to customers to gather feedback, address concerns, and ensure ongoing satisfaction.
• Stay updated on company policies, procedures, and product updates to provide accurate information to customers.
• Assist in creating and updating customer service resources, such as FAQs and knowledge base articles.

Qualifications and Experience

• Bachelor's Degree or equivalent experience in a related field.
• Minimum of 3 yes customer service experience
• Strong verbal and written communication skills with the ability to convey information clearly and concisely.
• Empathetic and patient approach to customer interactions, with a focus on problem-solving and conflict resolution.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using CRM software and Microsoft Office suite.
• Strong organizational skills with keen attention to detail.
• Positive attitude, self-motivated, and a team player.
• Candidates must be staying around Ketu, Alapere, Ogun, Ojota, Ikeja and its environs

Benefits

• N150,000 / Month and performance-based bonuses.
• Comprehensive health and wellness benefits package.
• Professional development opportunities and training.
• Collaborative and inclusive work environment.