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  • Posted: Mar 13, 2023
    Deadline: Not specified
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    Gourmet Twist is a food and beverage company based in the bustling city of Lagos Island. Our company is passionate about providing delicious, high-quality food and beverages to our customers, while also supporting the local community and economy. We believe that food should be more than just fuel - it should be a source of enjoyment, comfort, and connecti...
    Read more about this company

     

    Customer Services Executive

    Responsibilities

    • Respond promptly and professionally to all customer inquiries via phone, email, and social media
    • Handle customer complaints and resolve issues in a timely and satisfactory manner
    • Maintain accurate and detailed records of all customer interactions and transactions
    • Collaborate with other departments to ensure timely and accurate resolution of customer issues
    • Proactively identify areas for improvement in the customer experience and recommend solutions

    Qualifications

    • High School Diploma or equivalent required; Associate or Bachelor's Degree preferred
    • 1-2 years of customer service experience, preferably in a call center or retail environment
    • Excellent verbal and written communication skills
    • Strong problem-solving and decision-making abilities
    • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
    • Experience with customer service software, such as Zendesk or Freshdesk, is a plus

    Remuneration
    N70,000 - N80,000 / Month.

    Method of Application

    Interested and qualified candidates should submit their Resume to: thonyabiodun55@gmail.com using the Job Title as the subject of the email.

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