Customer Service Trainee at Ripple Impact

Job Description

• The Customer Service Trainees will undergo training while they work. As a Customer Service Trainee, you will provide product/service information, respond efficiently to customer inquiries, and resolve any emerging problems, ensuring excellent service standards and maintaining high customer satisfaction.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers always.
• Manage incoming phone calls.
• Provide product/service information to customers.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Identify and assess customers’ needs to achieve satisfaction. 
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Onboard customers.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, transactions, comments, and complaints.
• Provide feedback on the efficiency of the customer service process.
• Communicate and coordinate with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Interest in Customer Service.  
• Minimum of 6 months of relevant work experience is preferred. More will be advantageous.
• Not more than 25 years.
• Strong written and verbal communication skills.
• Attention to detail.
• Organizational and time management skills.
• A pleasant personality and Interpersonal skills.
• Adaptability, flexibility, and tenacity.
• Creative thinking and problem-solving.
• A degree in Accounting or Finance, with a minimum of 2:1.