Customer Service & Support Representative at Jeroid Ltd

We are looking for a Customer Service & Support Representative who will be the first point of contact for our customers, ensuring that inquiries, complaints, and requests are handled with professionalism, empathy, and efficiency.

Key Responsibilities

• Respond promptly to customer inquiries via live chat, email, WhatsApp, and other assigned channels.
• Provide accurate information about our products, services, and transaction processes.
• Investigate and resolve complaints while ensuring minimal disruption to customer experience.
• Escalate complex issues to relevant teams and follow up until resolution.
• Maintain accurate customer records and interaction logs.
• Collaborate with internal teams (tech, compliance, finance) to ensure customer satisfaction.
• Monitor transactions and provide timely updates to customers.
• Identify recurring customer issues and suggest process improvements.
• Ensure adherence to company policies, procedures, and compliance guidelines.
• Assist in onboarding new customers and guiding them through platform use.

Requirements

• Minimum of OND/HND/BSc in any field.
• Atleast 2 years of experience in customer service, preferably in fintech or e-commerce.
• Excellent written and verbal communication skills.
• Strong problem-solving ability and attention to detail.
• Good typing speed and proficiency with digital tools (Google Workspace, CRM systems, live chat software).
• Ability to multitask and work in a fast-paced environment.
• Willingness to work shifts, including evenings, weekends, and holidays.

Skills & Attributes

• Empathetic, patient, and customer-focused.
• Proactive in finding solutions and following through.
• Ability to remain calm under pressure.
• Professional and positive attitude.
• Strong teamwork and collaboration skills.