Customer Service Representatives / Loan Collection Agents at ISurf Consulting Limited

Qualification: ND, HND,BSc
Experience: 0-3yrs
Location: Lagos Ikeja, Yaba, Ilupeju. 
 AGE:   22- 27

Our clients, a reputable organization CASHIGO  LTD is currently recruiting suitable candidates to fill the position below:

JOB DESCRIPTION :

• Collection agents and Customer Service Representative's primary duty is to communicate with customers, usually via telephone, to resolve delinquent accounts and collect payment on debts.
• SALARY: 50,000 Naira Basic Salary
• Performance bonus based on KPI ( upgradable to 100,000 Basic after 3month salary with good performance)
• Work on 2 Saturdays in a month 
• 1 Sunday in a month

REQUIREMENTS:

• Sound knowledge of collection practices, regulations and procedures, and telephone mannerisms
• Solid understanding of repayment schedules and bad debt management
• Proficient in preventing losses, controlling delinquent balances, and collecting delinquent accounts
• Negotiation and Debt Settlement with the client, collections agents should develop and enact payment plans that eliminate the debt and are manageable for the customer.
• Ability to work with others in a close manner, Good computer skills, Good multi-tasking skills.
• To maintain and grow sales and gross margin for the product range in line with company budgets and strategic plans
• MUST reside in Lagos.