Customer Service Representatives at Capital Luxury

Requirements

• High School Diploma or Bachelor’s degree in Business Administration, Communications, or related field.
• Minimum of 3 years of experience in customer service, preferably in the transportation industry.
• Respond promptly to customer inquiries via phone, email, and in-person interactions.
• Handle and resolve customer complaints efficiently and professionally.
• Provide accurate information regarding transportation services, schedules, and pricing.
• Assist passengers with booking, payment issues, and lost item inquiries.
• Maintain a high level of professionalism and patience when dealing with challenging situations.
• Collaborate with operations and dispatch teams to ensure customer concerns are addressed.
• Gather and analyze customer feedback to improve service delivery.
• Keep detailed records of customer interactions, transactions, and complaints.
• Strong verbal and written communication skills.
• Ability to handle stressful situations with professionalism and empathy.
• Proficiency in Microsoft Office and CRM software.
• Flexibility to work shifts, weekends, and holidays as needed.