Customer Service Representative at Yellow Door Hotels

Job Summary

• In this role, you will handle inquiries, resolve complaints, and coordinate with hotel teams to ensure every guest experience is smooth, personalized and memorable while providing excellent customer service.

Key Responsibilities

• Respond to calls, emails, and social media chats
• Log issues, escalate when needed, and follow up until closure
• Help with reservations, modifications, cancellations, and special requests
• Collect guest feedback and monitor review platforms
• Maintain accurate records in CRM/booking system, prepare daily reports

Requirements

• Proven work experience as a Customer Service Representative.
• Conflict resolution skill
• Strong communication and interpersonal skills
• Ability to stay calm under pressure
• Service mindset and neat appearance
• Flexibility to work weekends, evenings, and holidays