Customer Service Representative at Visacheck LTD

A Lagos based company is looking for a Customer Service Representative.

The Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

The ideal candidate loves talking to people and proactively solving issues. 

Key Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about services, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively