Customer Service Representative at Uncle Stan's Foods

Job description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Forwarding accurate order to other branch to enable quick deliveries.
• Confirming payment before forwarding orders for processing.
• Mastering the menu and price list in other to provide quick response to customers questions and to avoid unnecessary errors while drafting bills for customers.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

REQUIREMENTS;

• Strong phone contact handling skills and active listening.
• Familiar with customer relationship management systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize and manage time effectively.
• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers and other gadgets.
• Experience working with customer support.