Customer Service Representative at The Space

Job Description

The Space is looking to hire a customer service executive for our client. As a customer service executive you are the client's primary point of contact who helps customers with complaints and questions, gives customers information about products and services, takes and processes orders e.t.c. 
Our ideal candidate must be emotionally intelligent and must maintain a calm composure at all times.

Responsibilities

• Responding promptly to customer inquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints
• Keep records of customer interactions, process customer accounts, and file documents
• Knowing our services inside and out so that you can answer questions
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process.
• Generate sales leads
• Build sustainable relationships and trust with customers through open and interactive communication

Requirement

• Must be presentable
• Proven experience as a Customer Service executive
• Minimum qualification of BSc 
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters 
• Analytical and problem-solving skills
• Excellent listening skills and an empathetic voice and manner
• Basic knowledge of computer software and office systems

Location - Ikoyi, Lagos

Salary - N80,000 - N110,000