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  • Posted: Nov 14, 2025
    Deadline: Nov 30, 2025
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  • A fast food joint that offers your favorite food: Pizza, Grilled Chicken, Burgers, Ice Cream and Fried Chicken.
    Read more about this company

     

    Customer Service Representative

    • Be knowledgeable of restaurant policies regarding personnel and customers.
    • Ensure that customers have a good time at the restaurant, look immediately into any complaints they might have and ensure they are promptly resolved.
    • Maintain strict adherence to set service standards and ensure that procedures are followed.
    • Ensure that necessary resources and tools are available for quality Customer Service delivery.
    • Manage and update Customer Service database sheet.
    • Deal directly with customers either by telephone, email, walk in or any other identified means.
    • Determine the cause of the customer’s problem, select and explain the best solution to solve the problem.
    • Expedite correction or adjustment, follow up to ensure resolution.
    • Direct requests and escalate issues and ensure requests are fulfilled promptly.
    • Attract potential customers by answering product and service questions, suggesting information about other products and services.
    • Record details of customer interactions and give reports to the Restaurant Manager daily.
    • Update customer complaints tracker..
    • Devise and implement means to collect feedback on our meals and service from customers
    • Report to the Restaurant Manager daily on all status of customer service enquiries handled or being processed by the Team.
    • Maintain a high degree of professionalism, ensure confidentiality at all times when interacting with customers.
    • Ensure the highest level of accuracy and attention to detail in order to deliver excellent customer service.
    • Knowledge of food portioning and packaging systems.
    • Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes
    • Receive, process, package orders/requests and deliveries via social media, e-commerce platforms, and phone calls
    • Update menus accordingly on all e-commerce platforms
    • Process payments on the Odoo software as required
    • Provide reports on deliveries, customer experience, and related metrics
    • Ensure achievement of ind

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should forward their CV to: careers@thefoodhubcwc.com using the position as subject of email.

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