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  • Posted: Sep 19, 2022
    Deadline: Sep 30, 2022
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    Terrag Inn, a reputable Hotel in Gbagada, Lagos
    Read more about this company

     

    Customer Service Representative

    Responsibilities

    • Managing a team of representatives offering customer support.
    • Overseeing the customer service process.
    • Resolving customer complaints brought to your attention.
    • Creating policies and procedures.
    • Planning the training and standardization of service delivery.
    • Selecting and hiring new staff.
    • Monitoring the work of individual representatives and of the team.
    • Conducting quality assurance surveys with customers and providing feedback to the staff.
    • Possessing excellent product knowledge to enhance customer support.
    • Maintaining a pleasant working environment for your team.

    Requirements

    • Candidates should possess an OND / HND qualification with a minimum of 2 years work experience.

    Method of Application

    Interested and qualified candidates should send their CV and Cover Letter to: temihills@hotmail.com using the Job Title as the subject of the email.

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