Customer Service Representative at Sigma Consult

Salary: N80,000 - N100,000 and other benefits 
Industry: Health care 

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer Account through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Validation of patients with Health Maintenance Organization(HMO) 
• Submission of Claims via the portal
• Creating awareness for the company when needed.

Requirements and skills

• Minimum of Bsc/HND in any field 
• Proven customer support experience or experience as a Customer Service Representative in a healthcare sector 
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with Eye care management softwares
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must have Completed NYSC