Customer Service Representative at Sigma Consult

We currently seek a skilled and motivated Customer Service Representative to join our client’s team in Abuja. The ideal candidate will have excellent communication skills, the ability to multitask and prioritize effectively, and a passion for providing exceptional customer service.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and social media
• Manage and resolve customer complaints
• Keep records of customer interactions, transactions, comments and complaints
• Process orders, forms, applications, and requests
• Communicate and coordinate with internal departments

Requirements:

• Proven customer support experience or experience as a client service representative
• Excellent communication and problem-solving skills
• Ability to multitask and prioritize tasks effectively
• Ability to work well in a team environment
• Knowledge of customer service principles and practices