Customer Service Representative at Salsam Technologies

Job Summary:

The Customer Service Representative will serve as the first point of contact for clients, handling inquiries, resolving complaints, and supporting customers on tracking and fleet management issues.

Responsibilities

• Respond to customer inquiries via phone, email, and WhatsApp in a timely and professional manner
• Resolve customer complaints and escalate technical issues to the appropriate team when necessary
• Guide new customers through onboarding, installation scheduling, and product use
• Process service requests such as renewals, upgrades, and cancellations
• Maintain accurate records of customer interactions and complaints
• Follow up with customers to confirm issues have been resolved to their satisfaction
• Provide feedback to management on recurring issues or areas for improvement
• Support the sales team by directing qualified inquiries appropriately

Requirements

• Minimum of OND in any related discipline
• Minimum of 1-2 years\' experience in a customer service or related role
• Good verbal and written communication skills
• Patient, calm, and able to handle complaints professionally
• Computer literate, with intermediate knowledge of Microsoft Excel and Word.
• Experience with GPS and navigation technologies an added advantage.
• Must be resident in or around Amuwo-Odofin/Festac and environs.

Salary

70,000 to 90,000 based on experience with a generous sales commission based on targets.

Only shortlisted candidates will be invited for interview