Customer Service Representative at Rexxonis.com

Job Overview

• We are seeking a motivated and customer-focused individual to join our E-commerce team as a Customer Service Representative. As the first point of contact for our online customers, you will play a crucial role in delivering exceptional service and ensuring a positive shopping experience. If you are passionate about helping customers and thrive in a fast-paced environment, we invite you to apply.

Responsibilities
Customer Assistance:

• Respond promptly to customer inquiries through various channels, including email, chat, and phone.
• Provide accurate information about products, orders, shipping, and returns.

Order Management:

• Assist customers in placing orders, modifying orders, and tracking shipments.
• Resolve order-related issues promptly and efficiently.

Issue Resolution:

• Address customer concerns and complaints with empathy and professionalism.
• Collaborate with other departments to resolve complex issues and ensure customer satisfaction.

Product Knowledge:

• Maintain up-to-date knowledge of products and services to provide effective and informed assistance.
• Educate customers on product features and benefits.

Communication:

• Communicate proactively with customers regarding order status, promotions, and any relevant updates.
• Contribute to the development of FAQs and support documentation.

Qualifications

• HND, BSc in Mass communication or equivalent.
• Familiarity with e-commerce platforms and order processing systems.

Skills:

• Excellent communication skills, both written and verbal.
• Strong problem-solving and decision-making abilities.
• Ability to navigate and use customer service software and e-commerce platforms.
• Empathetic and patient approach to customer interactions.
• Previous experience in customer service, preferably in an e-commerce or retail setting is a plus.

Key Competence:

• Proficiency in Ms Office - Excel, Word and PowerPoint.
• CRM Softwares

Other Requirements:

• Must reside in Lagos.

Application Closing Date
20th December, 2023.