Customer Service Representative (Pharmaceutical) at Sigma Consult

Role Summary:

As a Customer Service Representative at our client's pharmaceutical company, you will be responsible for providing exceptional customer service and support to healthcare professionals, pharmacies, and patients. You will play a key role in handling inquiries, resolving issues, and ensuring customer satisfaction through timely and effective communication.

Responsibilities:

• Handle inbound and outbound calls, emails, and other communications from healthcare professionals, pharmacies, and patients regarding product inquiries, orders, and complaints.
• Provide accurate and timely information to customers on product availability, pricing, delivery status, and other inquiries, ensuring a high level of customer satisfaction.
• Process orders, returns, and exchanges accurately and efficiently, following established procedures and guidelines.
• Resolve customer issues and complaints promptly and professionally, escalating complex issues to the appropriate departments for resolution.
• Maintain accurate records of customer interactions and transactions, including inquiries, complaints, and resolutions, using CRM software.
• Coordinate with internal departments, including Sales, Distribution, and Quality Assurance, to address customer needs and ensure timely resolution of issues.
• Identify opportunities for process improvement and customer service enhancements, and provide feedback to management to drive continuous improvement.

Requirements:

• Bachelor's degree in Business Administration, Communications, or related field.
• Proven experience in customer service or sales support roles, preferably within the pharmaceutical or healthcare industry.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse stakeholders.
• Strong problem-solving and decision-making skills, with the ability to handle challenging situations and resolve customer issues promptly and professionally.
• Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining attention to detail and accuracy.
• Proficiency in MS Office applications and experience with CRM software is preferred.
• Customer-focused attitude with a passion for delivering exceptional service and building positive relationships with customers.

Benefits:

• Competitive salary package with opportunities for performance-based bonuses.
• Opportunities for professional development and career advancement.
• Supportive work environment with opportunities for learning and growth.
• Comprehensive benefits package including health insurance and retirement benefits.
• Opportunity to contribute to the success and growth of a reputable pharmaceutical company.