Customer Service Representative at PalmPay

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
• Assist customers with any queries they may have via calls, email, chat and/or social media
• Represent the brand in a professional and friendly manner
• Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate
• Demonstrate ownership in documenting and resolving customer issues
• Ability to multi task on assigned tasks

Requirements:

• Bachelor’s degree or equivalent
• 1+ years proven experience in supporting client success
• Excellent written and verbal communication skills
• Understanding of financial services and smartphone apps
• Typing speed of 45wpm or above