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  • Posted: Jul 6, 2020
    Deadline: Jul 10, 2020
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    Owens and Xley Consults is a Lagos based company that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs). Our Mission is to provide quality insights, tools and resources needed to build a sustainable business.
    Read more about this company

     

    Customer Service Representative

    Our client, a leading and award winning fashion brand is currently recruiting a suitably qualified candidate to fill the position below:

    Location: Lekki

    Description

    • Post daily on the Instagram page to drive customer retention
    • Receive and make customer calls.
    • Record documentation of all customer interactions with contact details.
    • Reply all DM’s and email within a 10mins frame including weekends
    • Support the sales team with daily sales
    • Review outstanding payments
    • Follow up with seller’s rejects
    • Send bulk messages to potential sellers on Instagram
    • Keep records of customers and seller’s testimonials.
    • Create and post a style, motivation or humor post on Instagram/Website/Blog.
    • Give daily operations feedback details to management.
    • Participate and organize successful pop up shops for the sales of stock.
    • Do any other tasks as assigned.

    SKILLS

    • Strong use of Excel
    • Strong Use of Canva
    • Strong use of Instagram
    • Must be able to resolve and escalate customer complaints
    • Must live in Lekki Axis

    Method of Application

    Interested and qualified candidates should forward their CV to: recruitment@owensxley.com using the position as subject of email.

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