Customer Service Representative at Nicole Sinclair Consulting

Job Description 

• Deal directly with customers either by telephone, via chat, electronically orface to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle services inquiries
• Provide pricing and delivery information to customers
• Process orders, forms, applications and requests
• Direct requests and unresolved issues to the designated resource
• Keep records of customer transactions
• Recommend our potential services to customer by collecting customers information and analyz ecustomers needs
• Manage large number of incoming calls
• Follow communication procedues and guidelines
• Build sustainable relationship of trust  with customers through open and interactive communicationn
• Identify and assess customers need to achieve satisfaction
• Take extra miles to enagage customers
• Update the customer information in the customer service data base during and after each call
• Work with management to stay updated about the product knowledge  and be informed about any change in the company polices
• Impact the company by problem solving and making  fustrated customers  patronise the company again

Requirement

• Bsc. in Business Administration  and other relevant field 
• Working  experience as customer service representative for 5-7years in a fintetch company
• Proven customer support experience
• Familiar with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Ability to remain professional and courteous
• Ability to be calm under pressure