Customer Service Representative at Myafrimall Logistics Limited

Key Responsibilities

• Attend to walk‑in and call‑in customers politely and professionally.
• Provide accurate information on services, prices and delivery timelines.
• Open shipments, prepare waybills and ensure correct customer details are captured.
• Follow up with warehouse/drivers on shipments and give timely feedback to customers.
• Handle basic customer complaints or escalate when necessary.
• Keep records of daily transactions and support basic branch reports.

Requirements

• OND/HND/B.Sc. in any field with 1–2 years’ experience in customer service, front desk, or a related role (logistics/retail/hospitality is an advantage).
• Good communication and interpersonal skills.
• Basic computer skills (WhatsApp, email, simple Excel/data entry).
• Must live close to the branch location in Benin and be willing to work fully onsite, including Saturdays.