Customer Service Representative at Myafrimall Logistics Limited

Job Description

• As a Customer Service Representative, you will serve as the first point of contact for our customers.
• Your role will involve handling inquiries, resolving complaints, processing shipments, and ensuring clients enjoy a seamless service experience.

Key Responsibilities

• Attend to customers in person, via phone, or online.
• Receive and process shipment orders and track delivery updates.
• Handle complaints and resolve service-related issues promptly.
• Maintain accurate customer records and follow up on requests.
• Liaise with operations to ensure smooth service delivery.

Requirements

• Minimum of OND/HND/B.Sc. in any discipline.
• 1–2 years of experience in customer service (logistics industry is a plus).
• Strong communication and interpersonal skills.
• Proficiency in MS Office and basic computer use.
• Must reside in or around the location applied for.
• Proven customer support or experience as a customer service representative.