Customer Service Representative at Matrix Homes & Properties Limited

Location: Ipaja, Lagos

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Creatively ensuring that clients are comfortable with our security brand
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of security operatives complains from different locations
• Ensure customer satisfaction and provide professional customer support.
• Candidate must reside within alimosho axis.