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  • Posted: Jun 20, 2022
    Deadline: Jul 11, 2022
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    Customer Service Representative

    Job Description

    • Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
    • By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
    • We are hiring a customer service representative to manage customer queries and complaints.
    • You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
    • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

    Key Responsibilities

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments, and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.

    Requirements

    • Proven customer support experience or experience as a Client Service Representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively.
    • Candidate based around Lekki Phase 1 is an added advantage
    • Preferably Youth Service Corps member.

    Salary
    N50,000 Monthly.

    Method of Application

    Interested and qualified candidates should send their CV and Cover Letter to: mathillsng@gmail.com using the Job Title as the subject of the email.

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