Fixcenter Service Limited is a premier electronic maintenance company committed to providing high-quality repair and maintenance services for a wide range of electronic devices. With a team of skilled technicians and a customer-centric approach, we aim to be a trusted partner for individuals and businesses seeking reliable electronic solutions.
As a Customer Service Representative, the candidate will be the first point of contact for our customers, providing timely and effective assistance via phone, email, and chat.
Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and offering information about our products and services.
Responsibilities
Handle customer inquiries via phone, email, and physically in a professional and courteous manner.
Provide accurate information about products and services.
Resolve customer issues promptly and efficiently.
Maintain detailed and accurate records of customer interactions.
Collaborate with other departments to address and resolve complex issues.
Stay up-to-date with product knowledge and company policies.
Proactively identify opportunities to improve customer satisfaction.
Requirements
Bachelor's Degree / HND.
1 - 3 years of work experiencein a customer service role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in using customer service software and Microsoft Office Suite.
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