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  • Posted: Dec 4, 2023
    Deadline: Dec 15, 2023
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  • The quintessential Specialty Coffee House, catering to the corporate individual.
    Read more about this company

     

    Customer Service Representative / Hostess

    Job Descriptions

    • Welcome and greet guests in a warm and friendly manner, and seat them at their tables.
    • Respond to Online leads timely and professionally, take orders, process bills, confirm transfers and ensure orders are well processed for pickup or delivery.
    • Take orders from guests and ensure that they are accurately recorded and communicated to the kitchen staff, bar staff, equipment store or coffee roastery.
    • Provide dine-in guests and online customers with information about menu items, specials, and promotions.
    • Respond to dine-in guest and online customer inquiries, complaints, and feedback in a professional and courteous manner.
    • Process payments using the restaurant’s POS system and handle cash and credit card transactions.
    • Accurately record customer demographics, sales orders, or other information digitally or in written form.
    • Maintain the cleanliness and appearance of the restaurant, including tables, chairs, and floors.
    • Assist in setting up and breaking down the restaurant before and after service.
    • Perform other duties as assigned by management.

    Requirements

    • First Degree (B.Sc / HND) in a relevant field
    • Experience: 1 to 3 years of post NYSC relevant experience

    Skills Required:

    • Exceptional organization and planning skills with the ability to effectively manage and follow work plans
    • Excellent verbal and written communication skills
    • Strong attention to detail
    • Demonstrates professionalism, honesty, reliability, and a sense of responsibility
    • Good time management skills and ability to thrive in a fast-paced environment
    • Proficiency in MS Office, particularly MS Excel and Word
    • Ability to multitask effectively.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CV and attached credentials via email to: kayode@maishayicoffee.com and copy - oluoluwatosin.maishayicoffee@gmail.com using the job title as the subject of the email.

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