Customer Service Representative / Hostess at Mai Shayi Coffee

Job Descriptions

• Welcome and greet guests in a warm and friendly manner, and seat them at their tables.
• Respond to Online leads timely and professionally, take orders, process bills, confirm transfers and ensure orders are well processed for pickup or delivery.
• Take orders from guests and ensure that they are accurately recorded and communicated to the kitchen staff, bar staff, equipment store or coffee roastery.
• Provide dine-in guests and online customers with information about menu items, specials, and promotions.
• Respond to dine-in guest and online customer inquiries, complaints, and feedback in a professional and courteous manner.
• Process payments using the restaurant’s POS system and handle cash and credit card transactions.
• Accurately record customer demographics, sales orders, or other information digitally or in written form.
• Maintain the cleanliness and appearance of the restaurant, including tables, chairs, and floors.
• Assist in setting up and breaking down the restaurant before and after service.
• Perform other duties as assigned by management.

Requirements

• First Degree (B.Sc / HND) in a relevant field
• Experience: 1 to 3 years of post NYSC relevant experience

Skills Required:

• Exceptional organization and planning skills with the ability to effectively manage and follow work plans
• Excellent verbal and written communication skills
• Strong attention to detail
• Demonstrates professionalism, honesty, reliability, and a sense of responsibility
• Good time management skills and ability to thrive in a fast-paced environment
• Proficiency in MS Office, particularly MS Excel and Word
• Ability to multitask effectively.