Customer Service Representative at g126 Continental Travels

About the Role

• We are seeking a Customer Service Representative who will serve as the first point of contact for our clients, handling inquiries, resolving complaints, and ensuring an outstanding customer experience across all touchpoints.
• The ideal candidate is a strong communicator with a passion for problem-solving and a keen interest in the travel industry.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in person
• Provide accurate information on travel packages, bookings, visa processes, and other services
• Handle and resolve customer complaints in a timely and courteous manner
• Process bookings, cancellations, and modifications in line with company procedures
• Maintain accurate records of customer interactions and transactions
• Liaise with other departments (bookings, visa processing, accounts) to ensure smooth service delivery
• Follow up with clients to ensure satisfaction and gather feedback
• Support the team in achieving customer satisfaction and retention targets.

Requirements

• HND / Bachelor's Degree in a relevant field
• 1 - 3 years' experience in a customer service role.
• Excellent verbal and written communication skills
• Strong interpersonal skills and a customer-first attitude
• Ability to multitask and work under pressure
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with travel booking systems or CRM software is an added advantage
• Problem-solving mindset with strong attention to detail.

Compensation

• Probationary monthly salary: N180,000 – N250,000 (commensurate with experience)
• Performance-based increment.
• Opportunities for career advancement.
• Pension, HMO, etc.