Customer Service Representative at FMR AGENCY

Job Description

• We are seeking a professional and customer-focused Customer Service Representative & Receptionist to serve as the first point of contact for our business. 
• This role involves handling inbound customer interactions, processing orders, and ensuring seamless customer service throughout the order fulfillment cycle. 
• The ideal candidate will have strong communication skills, a proactive attitude, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Manage customer inquiries via phone, email, and in-person visits.
• Provide accurate product information and assist customers with orders.
• Process and track customer orders, updating them on order status and delivery.
• Greet and assist walk-in customers professionally.
• Maintain organized documentation of orders and interactions.
• Support administrative tasks, including data entry and record keeping.
• Ensure excellent customer satisfaction and handle post-order concerns.

Requirements

• Minimum of a high school Diploma (Bachelor’s Degree is a plus).
• 1 - 3 years of experience in customer service, reception, or administrative roles.
• Strong communication and organizational skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM software.
• Experience in a pharmaceutical or wholesale distribution environment is a plus.