Customer Service Representative at Fixcenter Service Limited

Job Summary

• We are seeking a Customer Service Representative to join our team.
• The successful candidate will be responsible for providing excellent customer service, managing customer inquiries, coordinating service requests, and ensuring customers have a smooth experience from the point of inquiry through service completion.
• We are looking for someone who is customer-focused, confident, organized, proactive, and able to communicate effectively with both customers and internal teams.

Key Responsibilities

• Attend to customers professionally through phone calls, WhatsApp, social media, and walk-in inquiries.
• Receive and properly document customer service requests and repair/service jobs.
• Provide customers with accurate information regarding services, pricing, job status, and expected timelines.
• Coordinate effectively with technicians and other departments to ensure timely completion of customer jobs.
• Follow up on pending jobs and keep customers informed of progress.
• Handle customer complaints and escalate issues appropriately when necessary.
• Maintain accurate customer and service records.
• Follow up with customers after service completion to ensure satisfaction.
• Identify opportunities to recommend relevant services to customers and support the company's sales objectives.
• Maintain a professional relationship with new and existing customers.
• Ensure company customer service policies and procedures are followed.
• Perform other duties as assigned by management.

Requirements

• HND/B.Sc. in Business Administration, Marketing, Mass Communication, or a related field.
• Previous experience in customer service, front desk, sales, or a related role is an advantage.
• Excellent verbal and written communication skills.
• Good interpersonal and problem-solving skills.
• Ability to remain calm and professional.
• Good organizational and follow-up skills.
• Ability to work effectively with a team.
• Computer literacy and familiarity with operational systems.
• Experience in a service-based or technology-related business is an added advantage.