Customer Service Representative at First Excelsia

Job Responsibilities:

• Handle customer inquiries via phone, email, chat, and in-person in a professional and timely manner.
• Resolve customer complaints efficiently and escalate complex issues when necessary.
• Provide accurate information about products and services.
• Maintain up-to-date records of customer interactions using CRM systems.
• Ensure customer satisfaction and adherence to service standards.
• Collaborate with internal teams to resolve service-related issues promptly.

Person Specification

• Bachelor’s degree in Business, Marketing, Communications, or a related field (required).
• Minimum of 2 years’ experience in a customer service role.
• Previous experience in the telecommunications sector is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and conflict-resolution abilities.
• Ability to work in a fast-paced environment and handle multiple customers simultaneously.
• Basic computer proficiency (Microsoft Office, CRM systems, etc.).