Customer Service Representative (Entry-level) at FHON Consulting

Job Description / Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products or services.
• Handle incoming calls, emails, and chat messages in a timely and professional manner.
• Assist customers with order placement, tracking, and returns, ensuring a seamless experience throughout the purchasing process.
• Maintain accurate records of customer interactions and transactions using CRM software.
• Collaborate with other departments, such as sales, marketing, and logistics, to ensure customer needs are met effectively.
• Identify opportunities for process improvements and contribute to the development of customer service policies and procedures.

Requirements
Education:

• B.Sc / High school diploma or equivalent required.
• Additional training or coursework in customer service or related fields is advantageous.

Experience:

• Previous experience in customer service, retail, or a related field is preferred but not required.
• Familiarity with CRM systems and call center software is a plus.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and courteous under pressure.
• Proficiency in using computer systems and software applications.
• Empathy and patience when dealing with challenging situations or customers.
• Multitasking capabilities and the ability to prioritize tasks effectively.

Other Requirements:

• Strong commitment to providing exceptional customer service.
• Willingness to work flexible hours.
• Ability to adapt to changing priorities and handle a fast-paced work environment.
• Fluency in multiple languages may be beneficial, depending on the customer base served.
• Professional appearance and demeanor when interacting with customers in person or over the phone.

Remunerations

• Salary: N90,000 - N100,000 / month (Competitive salary).
• Opportunities for career growth and advancement within the company.