Customer Service Representative at Elvaridah

Job Summary

• We are looking for a friendly, organized, and service-oriented Customer Service Representative to join our team.
• You will be the face of the business, responsible for managing customer interactions, ensuring smooth service experiences, and helping maintain client satisfaction.

Key Responsibilities

• Customer Interaction: Greet walk-in customers and answer phone or WhatsApp inquiries with professionalism and courtesy
• Order Management: Receive, tag, and document incoming laundry orders accurately using POS or digital systems
• Complaint Handling: Address customer complaints or concerns politely and escalate unresolved issues to management
• Communication: Inform customers about delivery/pick-up times, delays, or any issues with their garments
• Payment Handling: Process payments (cash, card, transfers), issue receipts, and maintain accurate transaction records
• Coordination: Liaise with internal teams (washing, ironing, quality control, dispatch) to ensure smooth workflow
• Follow-up: Call or message customers when orders are ready, delayed, or need clarification
• Customer Records: Maintain updated customer records and notes for personalized service
• Clean Environment: Keep the front desk and customer waiting area clean, tidy, and welcoming

Qualifications & Skills

• 1 - 2 years of experience in a customer service, front desk, or receptionist role (service or retail experience is preferred)
• Excellent verbal and written communication skills
• Friendly, confident, and patient personality
• Basic computer literacy and familiarity with POS or order management software
• Strong attention to detail and organizational skills
• Problem-solving attitude and ability to stay calm under pressure
• Punctual, trustworthy, and presentable appearance
• Must be fluent in English; additional local language skills are a plus.