Customer Service Representative at E'sorae Luxury

Job Description

• As a Customer Service Representative in our Furniture and Luxury Home department, you will play a pivotal role in ensuring our customers have an outstanding shopping experience.
• You will be the first point of contact for our valued clientele, assisting them with product inquiries, orders, and resolving any issues they may encounter.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Assist customers in selecting the perfect furniture and home decor items to meet their needs and preferences.
• Process orders, returns, and exchanges accurately and efficiently.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Collaborate with our sales and design teams to ensure a seamless shopping experience.
• Maintain knowledge of our product offerings, promotions, and industry trends.
• Uphold our company's commitment to excellence in customer satisfaction.

Qualifications

• Candidates should possess OND / HND qualifications with 2 - 4 years relevant work experience.
• Previous customer service experience, preferably in a retail or luxury environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• A passion for home furnishings and luxury decor.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency in computer systems and point-of-sale software.
• Flexibility to work weekends and holidays as needed.