Customer Service Representative at Dunn & Braxton

Job Summary:

• As the Customer service Representative, you will be responsible for helping and guiding customers, whether it is on the sales floor, in the fitting rooms or at the cash registers.
• You will be responsible for handling incoming goods and making sure the surroundings look attractive.
• You must also ensure you always be fully informed about all campaigns and sales activities within the business.
• The ideal Candidate for this role must have organizational skills, be friendly, positive, have a fantastic sense of style and enjoy working with people.

Key Responsibilities:

• Greet and direct customers.
• Provide accurate information (e.g. product features, pricing and after-sales services).
• Answer customers’ questions about specific products/services.
• Conduct price and feature comparisons to facilitate purchasing.
• Cross-sell products.
• Ensure racks are fully stocked.
• Manage returns of merchandise.
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
• Inform customers about discounts and special offers.
• Provide customer feedback to the Store Manager.
• Stay up-to-date with new products/services.

Requirements

• Proven work experience as a Retail Sales Representative, Sales Associate, Customer Service Representative or similar role.
• Understanding of the retail sales process.
• Familiarity with consumer behavior principles.
• Knowledge of inventory stocking procedures.
• Basic math skills.
• Track record of achieving sales quotas.
• Excellent communication skills, capable of building trusting relationships.
• Ability to perform in fast-paced environments.
• Flexibility to work various shifts.
• High school degree.