Customer Service Representative at Detopsy Engineering Limited

Job Overview:

We seek a motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping others. This role involves addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Provide accurate information about products and services, troubleshooting assistance, and guidance.
• Resolve customer issues and complaints with patience, empathy, and efficiency.
• Maintain and update customer records in the company's database.
• Collaborate with other departments to address customer needs and provide comprehensive solutions.
• Identify and escalate complex issues to appropriate teams or supervisors.
• Follow up with customers to ensure their satisfaction and gain feedback for service improvement.
• Stay up to date with product knowledge and industry trends to provide informed assistance.

Qualifications:

• Bachelor's degree preferred.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Microsoft Office Suite, Proficiency in using customer service software and CRM systems will be an added advantage.
• Ability to handle stressful situations and remain calm under pressure.
• Strong interpersonal skills and a team-oriented mindset.
• Flexible to work various shifts, including weekends and holidays.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits. (After confirmation)
• Opportunities for professional development and career advancement.
• Friendly and inclusive work environment.
• Employee recognition and reward programs.